The Process

How our growth system works

A one-time build that sets everything up, then a monthly retainer that keeps it growing. The same system for every industry, configured for yours.

Two Phases

Build once. Grow every month.

Everything is set up properly in a one-time build, then run and improved for you month after month.

Phase 1 · One-time

Build

We audit what you have, design the system and launch it, with your team trained to use it.

  • Discovery call
  • Audit & opportunity assessment
  • Growth strategy
  • CRM & stack setup
  • Website & landing pages
  • Automations & follow-up flows
  • Campaign launch
  • Team training
Phase 2 · Monthly

Grow

We run the system, optimize it every month and show you exactly what it's producing.

  • Ad management
  • Ongoing optimization
  • Content & SEO · AEO · GEO
  • Nurture & retention campaigns
  • Reporting dashboard
  • Ongoing support

Pricing: a one-time build fee, then a monthly growth retainer with no long-term lock-in. Third-party tools (ad spend, CRM licences, SMS/email credits) are billed separately.

Our Process

How we work, end to end.

A transparent path from the first call to a growth system your team runs — every step captured, connected and handed over.

Step 01

Discovery Call

We learn about your business, workflows, goals and bottlenecks — where growth is leaking and why.

Step 02

Opportunity Assessment

We map the highest-impact automation and AI opportunities, ranked by business value and ROI.

Step 03

Build & Deploy

We implement the systems, AI agents and workflows directly into the stack you already use.

Step 04

Launch & Train

Everything goes live, documented and connected — with your team trained to run it confidently.

Step 05

Optimize & Scale

We keep improving and expanding the system as your business grows — your ongoing AI partner.

By Industry

The system, configured for your field.

Pick your industry to see the flows, campaigns and reporting we build for it.

Complete Process

The complete patient-growth process, end to end.

One connected system — from first click to booked patient, retention and reporting.

Hover over or tap any stage to see how it works.

The Economics

A Predictable Lead Funnel

What the whole system produces, month after month — benchmark, varies by market:

$1,000/mo ad spend40–50 leads / month25–30 potential patientsClosure by the practice
Campaign Types

Three campaign types. Every clinic runs the same playbook.

Only the treatments change. Here's how we structure paid search for med spas, medical clinics and dental practices.

A treatment-specific landing page with an enquiry form, one of the pages each campaign sends traffic to
Patient searches on Google"near me", treatment or "best" terms
Lands onMain clinic landing page
Lands onThat treatment's landing page
Lands onTreatment page + matching blog for organic

Hover over or tap a campaign type to see sample campaigns.

Sample Messaging

Every enquiry gets an instant reply, then a 14-day nurture.

Templates shown with placeholders — {Clinic Name}, {Booking Link} — swapped for the real thing when it's live.

Hi [First Name], thanks for contacting {Clinic Name}! Our team will reach out to you soon. Reserve your visit: {Booking Link} This month's offers: {Specials Link} Reply STOP to unsubscribe.
Instant SMS reply — sent within 3 seconds
Sample messaging

14-day re-engagement sequence

Stops the moment a lead books or replies.

Day 1SMS

Hey [First Name], {Person Name} with {Clinic Name} here. Wanted to make sure all your questions were answered. This {Month}, new clients get 20% off their first Signature Glow Facial plus a free skin consultation. Reserve: {Booking Link}

Day 3Email

Subject:[First Name], here's what your first visit at {Clinic Name} looks like

Day 5SMS

Any questions I can answer? Our {Month} offer is still open, plus specials on Microneedling and Laser Hair Removal. {Booking Link}

Day 8Email

Subject:First time at a med spa? Here's how it works.

Day 12SMS

I don't want to keep bugging you, so this is my last message — our {Month} offers wrap up soon. Book whenever it suits you: {Booking Link}

The 14-day nurture campaign view inside the CRM
Your CRM

One CRM, built around your clinic.

Every lead, message, campaign and booking in a single dashboard your front desk actually uses — custom-built for your clinic, not a generic tool bent to fit. This is the system that runs the whole patient journey.

Growth Command Center CRM dashboard overview
Lead list inside the CRM, tracking source and campaign for every enquiry

Unified lead inbox

Every enquiry from Google Ads, forms, calls and chat lands in one place, automatically tagged by source.

Full patient timeline

Every call, SMS, email and status change logged against each patient record — the whole history at a glance.

Visual booking pipeline

Move leads through clear stages — new, contacted, booked, treated — so no patient ever stalls or goes cold.

Automated follow-up tracking

See exactly where each lead sits in the 14-day nurture — and it stops automatically the moment they book.

Campaign attribution built in

Every booked patient traced back to the exact campaign, ad and keyword that produced them — ROI you can see.

Role-based access & audit

Staff logins with the right permissions, plus a full audit log of every change — secure and accountable.

Google Business Profile & Social

Often the first thing a patient sees.

Your Google Business Profile and social accounts are managed as part of the same system, not left to chance.

Profile posts & offers

Regular GBP posts with offers and updates, so your listing looks active when patients compare clinics nearby.

Sample GBP post

This month only: 20% off your first Signature Glow Facial + a free skin consultation. Book online — same-week appointments available.

Reviews & reputation

Review requests after visits and managed replies, so your rating keeps working for you in local search.

Social media management

Full account management with treatment and service content that feeds the same funnel as your ads.

What We Build

A connected funnel — from first click to fifth order.

Built onto your existing store — Shopify, Woo, or custom. We connect to what you run; we don't make you re-platform.

ACQUIREOnline product page

Shopping & search ads, feed-driven

Google Shopping, Performance Max and search campaigns wired to a clean product feed, structured by margin and best-sellers.

  • Feed hygiene so the right products actually show
  • Budget weighted to proven winners, not guesses
  • Negative keywords protecting spend from day one
CONVERTPacking e-commerce orders

Product & category landing pages

Fast, mobile-first pages built to convert the exact search that produced the click — not a generic homepage.

  • Trust marks, reviews and shipping clarity above the fold
  • Bundles and upsells that lift average order value
  • Speed tuned for Core Web Vitals and ad quality
RECOVEROnline shopping cart with parcels

Abandoned-cart & browse recovery

The e-commerce version of speed-to-lead: automated SMS and email fire minutes after a cart is left, with the item and a one-tap return.

  • Multi-step recovery that stops the instant they buy
  • Dynamic product and discount blocks
  • Every send logged against the customer record
RETAINOnline store on a laptop

Post-purchase, reviews & win-back

Thank-you flows, replenishment reminders, review requests and win-back offers that turn buyers into repeat revenue.

  • Review and UGC capture that feeds your ads
  • Segmented win-back for lapsing customers
  • One dashboard for spend, orders, ROAS and LTV
The Levers We Move

Four numbers that decide a store's profit.

Every part of the system exists to push one of these in the right direction.

ROAS ▲
Every dollar traced to real revenue
AOV ▲
Bundles & upsells raise order value
Carts ↺
Automated recovery, minutes not days
Repeat ▲
Post-purchase flows lift lifetime value

Your results depend on catalog, margin and spend — book a call and we'll model the upside on your numbers.

FAQ

Timelines, contracts & what's included.

It depends on scope: how many campaigns, pages and integrations you need. We give you a timeline after the opportunity assessment, before any build work starts, and campaigns only launch once tracking and follow-up are tested end to end.

No. The build is a one-time fee. After launch you move onto a monthly growth retainer with no long-term lock-in.

The build covers the audit, strategy, CRM and stack setup, website and landing pages, automations, campaign launch and team training. The retainer covers ad management, optimization, content and SEO/AEO/GEO, nurture and retention campaigns, reporting and support. Third-party tools (ad spend, CRM licences, SMS/email credits) are billed separately.

No. We build into your existing stack — booking system, store platform or CRM — and connect what already works.

Ready to see it on your numbers?

Book a free call. We'll map your funnel, show you the live dashboard, and tell you honestly whether we're the right fit.

Book a Free Call →